Privacy Policy

1. Introduction

auspol.ai is operated by Launch Lab Pty Ltd (ABN 11 603 903 868) ("we", "us", or "our"). We are committed to protecting the privacy of individuals who use our website at auspol.ai and the auspol.ai application (collectively, the "Service").

This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information we collect

We may collect the following categories of personal information:

2.1 Information you provide

• Account information — your name, email address, and password when you register for an account.
• Payment information — billing details processed through our third-party payment provider. We do not store full credit card numbers on our servers.
• Communications — any information you provide when you contact us for support or feedback.
• User preferences — topics, settings, and other configuration choices you make within the Service.

2.2 Information collected automatically

• Usage data — pages visited, features used, session duration, and interaction patterns.
• Device and technical data — IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
• Cookies and similar technologies — see Section 6 below.

3. How we use your information

We use your personal information for the following purposes:

• To provide, operate, and maintain the Service, including generating personalised audio content.
• To process payments and manage your account balance.
• To communicate with you, including sending service-related notices and responding to enquiries.
• To analyse usage patterns and improve the performance, functionality, and user experience of the Service.
• To detect, prevent, and address technical issues, security incidents, or fraudulent activity.
• To comply with our legal obligations under Australian law.

4. Disclosure of your information

We do not sell your personal information. We may share your information with:

• Service providers — third-party vendors who assist us in operating the Service, including cloud hosting (Amazon Web Services), payment processing, email delivery, and analytics (see Section 5). These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities — where we are required to do so by law, regulation, or court order, or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case personal information may be among the assets transferred.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to help us understand how visitors interact with the Service. Google Analytics uses cookies to collect information such as how often users visit the Service, what pages they visit, and what other sites they visited prior to coming to the Service.

The information generated by Google Analytics cookies about your use of the Service is generally transmitted to and stored on Google servers, which may be located outside Australia, including in the United States. Google may use this data in accordance with its own privacy policy. We use the data collected by Google Analytics solely for the purpose of evaluating and improving the Service.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google collects and processes data, please see Google's Privacy Policy.

6. Cookies and tracking technologies

A cookie is a small data file stored on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies — required for the operation of the Service, such as session authentication.
• Analytics cookies — used by Google Analytics (see Section 5) to collect anonymous usage data and help us improve the Service.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

7. Overseas disclosure

Some of our service providers, including Amazon Web Services and Google, may store or process your personal information on servers located outside Australia, including in the United States. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information.

8. Data retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or de-identify it.

9. Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under the APPs, you have the right to:

• Access — request access to the personal information we hold about you.
• Correction — request that we correct any inaccurate or incomplete personal information.
• Complaint — lodge a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Children's privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

13. Contact us

If you have any questions about this Privacy Policy please contact us.